Last Updated: April 20, 2025

Shipping

• Processing Time: Orders are processed within 1-3 business days.
• Delivery: We ship to [Your Region/Country]. Estimated delivery is 5-10 business days, depending on location.
• Costs: Shipping fees are calculated at checkout based on weight and destination.
• Tracking: A tracking number will be provided via email once shipped.
• Lost/Damaged Shipments: Contact us within 7 days of expected delivery for lost or damaged items. We’ll resolve issues promptly.

Returns

• Eligibility: Returns accepted within 30 days of delivery for unopened, unused products in original packaging.
• Process: Email support@organicurbanreap.com to initiate a return. Include order number and reason.
• Refunds: Issued to the original payment method within 7 days of receiving the returned item. Shipping fees are non-refundable.
• Non-Returnable: Opened products, used items, or products damaged by customer misuse.
• Defective Products: Contact us within 7 days of receipt for replacements or refunds.

Contact Us

For shipping or return inquiries:
Email: support@organicurbanreap.com